I've been having problems with double vision & headaches for a couple of weeks. I did my surgery online triage form which said I should phone 111. The phone responder triaged me again & got a doctor to call me back. He said to go to A&E within an hour despite the fact I haven't been out for 5 weeks now. All very dramatic, although in all honesty I didn't think it would be something very serious.
Getting into A&E reception is very different now. There were two people at the entrance who told me to sanitize my hands & said that no visitors were allowed in. I had to stand at a taped distance from where they were sitting. My daughter had brought me & we agreed she would go home. There were a few questions about possible Covid 19 infection & then I went in. At the reception desk the receptionist was behind a glass screen & I stood behind a barrier while he typed my details into the computer. I was given a personalised wristband & told to sit in the waiting area. There were 3 other people there, all sitting a long way from eachother.
After a wait I was called into a big triage room where the nurse asked a battery of questions & gave me an ECG. I was then taken to another area to wait for a doctor. The doctor took me to a cubicle where he asked a lot of questions & did a lot of Neuro tests. At the end he reassuringly told me that I hadn't had a stroke, didn't have a bleed on the brain or an aneurism - Thank goodness! He didn't know what was causing it because he wasn't a specialist, but said I should contact the Neurologist I am under & get an appointment because my symptoms have worsened considerably.
All the way through everything was calm & well managed. Everyone seemed very competent, purposeful & confident. People seemed very cheerful & jolly even. I made a point of thanking them all for what they are doing, but they all said the same - "It's my job".
That's the NHS we need to fund properly & protect. Those are the people we need to be everlastingly grateful to & reward properly financially. That is the organisation that we should be staffing adequately & ensuring that we keep the expertise our training gives them in house. Their morale is crucial.
Politicians meddle with that at their peril.