I went to a talk about this by a medical entrepreneur, Dr Michael Stein. He is developing a WhatsApp idea where patients can interact & tell their medical "Story". That can then be shared with medics & hopefully lead to better diagnostics & save time. I don't understand enough about what he is developing to know whether this is beneficial or not. But I am interested in the use of AI in medicine.
It has already had a big impact on current practice. We are all used to GP's interacting with their computer screens when we are lucky enough to get a face to face appointment. Hopefully, given that we no longer see a designated doctor, that means that they see a summary of our medical history before the consultation. But it goes a lot further than that.
For example my osteopath uses software called AI Scribes when I have a consult. It records our conversation & then summarises it for her so she doesn't have to take notes. She can concentrate on me. I don't know whether my GP's or consultants use it. I regularly have scans, X rays & ECG's etc, AI assists radiologists & consultants reading these accurately. There are several Apps that offer real-time guidance during consultations, helping doctors evaluate differential diagnoses and check best-practice pathways. Everyone nowadays goes through a triage system before possibly getting a face to face consult. If you have ever contacted 111 online you will know that. They use automated triage systems, chatbots, and logic-based routing to help sort online consultation requests. Clinicians use AI assistants to look up clinical information.
All of this seems to be beneficial when the NHS is under so much pressure. It seems to me we should embrace it as long as we control it & understand it.
However I still think that there are 3 reasons why the NHS needs to change radically.
Firstly the siloed way the NHS works which can block communication & teamwork. The NHS is still based on little empires. That is true at Trust & Health Board level where each one organises themselves into operational divisions. Also within each hospital where there are about 9 medical specialist departments such as Neurology, Oncology, Rheumatology.....All of this means that if you are a patient no one looks at you holistically, as a whole person. For example I have several co morbid, chronic, conditions & take a pick & mix of drugs daily, but that is rarely considered. If I get a face to face appointment it is meant to only consider one aspect of my health. When I am treated by rheumatology they may well not consider my neurological or cardiac issues, or even know about them. Hopefully I can tell them & I always have a medical history printout with me. But that isn't the point.
Secondly, the whole issue of communication. Amazingly the NHS does not have a national computer system for patient care. There are different software systems used by various hospitals , GP's & Pharmacies. In the 21st century, an age of amazing technological innovation, that is ludicrous. If I'm involved in a traffic accident while on holiday there is no guarantee that the treating hospital will have access to my medical history. If I am unconscious & alone that is worrying.
The third reason is simply time. All medics in the NHS have a patient load that is too high. A 10 minute consult is often not enough, especially if the doctor has never seen the patient before. Unfortunately that is very common. The days of a GP who treated you for years & even visited you at home are long gone.
What Dr Stein seemed to be talking about was a simple WhatsApp "story" that could be shared between patient & medic. That story should be the patients medical history as a whole, complex person. I'm not sure if that is any better than the AI in use now. Especially as the NHS is like a super tanker that needs ages to do a 1 degree turn because of inertia.
